Beth, Anna and really everyone who works there is so warm and helpful. Great staff!!! They are creative, always willing to accommodate, they know their stuff!!! Read More
Great retailer! Great experience and local! Thank you very much! Read More
I had the please of working with Real Gem Jewelers and I was not disappointed. Duane and Beth went above and beyond to create an exceptional experience. I plan on coming back to their store!!! Read More
Custom made a 3 generational ring, absolutely beautiful!!!! Highly recommend Duane and the staff at Real Gem. Ring turned out stunning. Thank you!
Great customer service and did a wonderful job on my repairs.
My now fiancé stopped in a few months ago after having a horrible experience with an online order of an engagement ring from a big name diamond retailer. My fiancé wanted to propose on my birthday, and was unable to do so with a ring, and we were devastated when ... they said my ring would be on backorder for MONTHS without explanation after weeks of waiting for it to be delivered. A lot of tears were shed. My fiancé cancelled his order and decided to stop by Real Gem as it was local and had good reviews. He explained our situation and wanted to pick out something that he ideally could take home that day if possible. The staff were genuine and honest, they did their best to help him out and went above and beyond to help him pick the perfect ring on such short notice. He ended up finding something he liked even better than the big name sites and went home with it that day! I'm so happy with my ring, and I will happily be giving them more of my business in the future! Thank you so much for saving us from an engagement ring fiasco! We can't explain how glad we are to have found Real Gem! Read More
We recently went to Real Gem in Shakopee to get a ring repaired that we had purchased from them in the past. The Real Gem staff was very helpful, working closely with us and our insurance company. Repairs were completed quickly while keeping us apprised of progress. Beth and team ... were always professional and pleasant to work with. I would recommend Real Gem to anyone needing jewelry or repairs. Read More
We are lucky to have Real Gem Jewelers in Shakopee. The customer service is great and I am very satisfied with the repairs made on the jewelry that I've brought in. Duane will be working on 2 custom pieces of jewelry that I plan on gifting to my young girls ... in memory of their father. Thank you Real Gem Jewelers! Read More
Have used Real Gem several times for gifts for my wife. They are always very helpful helping me pick out something nice without breaking the bank. Great customer service too. Read More

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